Data Deletion

You can have your personal data, your workspace, or both deleted. One address, one process.

What gets deleted

• Your account: name, email, sign-in identity.
• Your workspace, if you ask for it: sources and journey maps, scenarios, synthetic users, autopilot records, certification results, rehearsal recordings and clips, handover logs.
• Billing links to our payment provider (invoices stay with the provider as the law requires).
• Support conversations.

Aggregated usage numbers that cannot identify you or your users are kept.

How to request it

1. Email security@holostaff.ai from the address on the account. Subject: Data deletion. Say whether you want the account, the workspace, or both removed.
2. We confirm it is you. For a workspace, the request must come from a workspace owner.
3. We delete within 30 days and send a confirmation. Backups roll off within a further 30 days.

Deleting a workspace stops any live autopilot at once: new offers stop immediately; a handover already running finishes, then nothing more is recorded.

Before you ask

• Turn off live autopilots first if you want the offer gone today: Autopilots → toggle off. This takes effect immediately and does not need a deletion request.
• Deleting a source from Journey Maps removes its map and compiled autopilots on its own; it does not remove past rehearsal recordings, which is what the request above covers.

Hosting regions, retention, and what the runtime records are described at holostaff.ai/security.